IGNOU MTTM-13 SOLVED ASSIGNMENT 2021-22

 

MTTM-13: TOURISM OPERATIONS SOLVED ASSIGNMENT 2021-22

Course Code: MTTM 13/MTM-13                     Programme: MTTM/MTM

Total Mark: 100                         Assignment Code: MTTM 13/MTM-13/TMA/2021

 Note: This TMA consists of ten questions, out of which you have to attempt any five. The question carries 20 marks each and should be answered in about 500 words. Send your TMA to the Coordinator of your Study Centre.

1. Critically analyze tourism operations from a historical perspective.

2. What is the significance of customer care in service industry? How customer complaints should be handled? Give suitable examples.

3. Describe features and characteristics of “Mass Market Operators” and “Specialist Tour Operators”. 

 

4. Elaborate the process of getting recognition from IATA.

5. Write an essay on use of technology in service industry.  

6. Describe different kinds of “Tourist Transport Suppliers”.

7. Discuss some major activities in travel agency sales.  

8. Describe different kinds of accommodations in the organized sectors.

9. What is “Front-of-the House Operations” and “Back-of-the House Operations”?  

10. Write short notes on the following:  

a) Management of guest amenities

b) Designing the Restaurant.

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